Privacy Policy
At Laulani Naturopathic Medicine, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act (1988) and the Australian Privacy Principles. As a healthcare provider, we collect and store sensitive health information. This policy outlines how your information is collected, used, disclosed, and protected.
Information we collect from you
Over the course of your consultation, or visit to our website, we may collect the following information: Full name, date of birth, address, email address, phone number, credit card details, billing address, IP address. Sensitive health information such as medical history, symptoms and diagnosis, medications and supplements, pathology and test results, lifestyle and dietary information, and family health history may be collected. Our services are not directed to those under 18 years of age and we do not knowling collect data from those under 18 years of age without parent or guardian consent. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us. We seek to ensure that the personal information we collect about you is accurate, up-to-date, relevant and complete.To assist us with this, we encourage you to contact us if you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading.
How we use your information
We collect, hold, and potentially disclose your information for the following purposes; to provide naturopathic services and develop personalised treatment plans, to maintain business records and run our business, to contact you regarding appointments and processing payments, to notify you of any updates and offers, to share useful content, to help measure customer satisfaction, and refer you to other healthcare practitioners with your consent. We only collect information that is reasonably necessary for providing healthcare services.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us – your request will be actioned immediately.
If you engage with telehealth consultations, sessions occur via third-party platforms. While reasonable safeguards are taken, no internet transmission is completely secure. You are responsible for ensuring privacy on your end of the consultation. We are not responsible for breaches caused by third-party technology providers beyond our control.
Storage and security of your information
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.All information we receive from you is stored and protected on our secure servers from unauthorized use or access. We hold your personal information in electronic files, and stored securely. We seek to ensure that your personal information is protected from misuse, interference and loss; and unauthorised access, modification and disclosure. The personal information that we hold is treated as confidential and only accessed when necessary.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
Disclosure of information
Your personal information will not be sold or rented. Information may be disclosed to pathology or functional testing laboratories, to other healthcare providers with your consent, when required by law, or to payment processors for transaction purposes authorised by you. We only share the minimum amount of information necessary. You may request access to your personal information at any time. If your information is inaccurate or incomplete, you may request correction. Requests can be made via email at: info@laulaninaturopathicmedicine.com.au
We may require identification before releasing information.
Data retention
Health records are retained for the minimum period required under Australian law, generally:
7 years from the last consultation
Until age 25 for clients under 18
After this period, records are securely destroyed or de-identified.
Links to other websites
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
Changes in privacy policy
As we plan to ensure our privacy policy remains current, this policy is subject to change. The latest version of the privacy policy will be available on this website. All modifications will be effective immediately to ensure your protection.
Personal and health information collection statement
Laulani Naturopathic Medicine collects your personal and sensitive health information for the purpose of providing naturopathic healthcare services.
The information collected may include your name, contact details, medical history, symptoms, medications, pathology results, lifestyle information, and other relevant health data necessary to deliver personalised care.
Your information is collected:
To assess your health concerns
To develop treatment plans
To communicate regarding appointments and care
To meet professional and legal record-keeping requirements
Your health information is classified as sensitive information under the Privacy Act 1988 (Cth) and will be handled in accordance with the Australian Privacy Principles.
Your information may be disclosed to:
Pathology or functional testing laboratories
Other healthcare providers (with your consent)
Third-party service providers assisting in practice management or payment processing
Authorities where required by law
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
You may request access to or correction of your personal information at any time by contacting: info@laulaninaturopathicmedicine.com.au
By providing your personal and health information, you consent to its collection, use, and disclosure as outlined above and in our full Privacy Policy available on this website.
Important note regarding healthcare services
Naturopathy is a complementary healthcare modality.
Services provided by Laulani Naturopathic Medicine are not a substitute for medical advice, diagnosis, or treatment provided by a registered medical practitioner. We do not provide emergency medical services.
You are encouraged to maintain an ongoing relationship with your general practitioner or specialist and to seek immediate medical attention in the event of a medical emergency.